FAQ’s

For groups of 13+ we ask you to dine on a set menu. We have a range of options for set menus to choose from. You can view these options in the Group Bookings page.

You can book online for groups of up to 20 guests via the Book Now button above.

For larger groups or more information please complete the enquiry form on our Group Bookings page and our events team will contact you.

We may be able to add or swap items on the set menus to meet your preferences depending on when your booking is.

A price change may be applicable depending on substitutions. For all dietary requirements, other dish options are always available.

Yes,  please provide details of the food allergy or dietary requirement with guest name at least 48 hours prior to your reservation.  A substitution or modification will be made to suit that request. 

Coeliac or Anaphylactic  -  All possible care is taken to provide a safe meal within a mixed kitchen environment.

We do not have a separate kid’s menu available. You are able to choose items from the a la carte menu, ask your waiter on the day.

You are welcome to bring your own cake. If you would like to bring it ahead of your booking, please let our functions manager know and we can store any cakes in our fridge until you are ready for it to be served.

Please let us know if you would like a relaxed start to your meal. You are welcome to take a seat at your table and enjoy a round or two before we serve your food. We do have limited seating on the lounges and up at the bar for drinkers, just make sure to speak with the events manager about availability, this may not be possible for larger groups.

There is free parking on weekdays after 5pm and weekends throughout the city. Alternatively, you can park in the City Arcade Car Park, where small fees apply - which is donated to Fuel For Schools Charity.

During peak times we do advise allowing extra time to find parking as it can get busy in the city.

Our grazing style menus fill the table with many plates and dishes. You are welcome to bring small table decorations such as flowers, balloons, or an easel.

We are a confetti free venue.

Table set ups depend on the size of your group and the tables available on the day. We can seat a maximum of 20 guests on 1 long table, groups larger than this will be seated on multiple smaller tables in the space.

Please discuss with the team if you have specific seating preferences.

Polola is available for seated meals only and does not offer Canapé receptions or Venue Hire only.